Create, Design a survey. Import and Tracking a collector. Summarize a result on the realtime dashboard — in one tool.
Monitor sales & service standards performance
Measure consumer satisfaction and engagement
Integrate customer services into one platform
Introduction to CXI Platform
CXI Platform’s Capabilities
>> Customize an online survey whose data is processed internally
Advanced Dashboard and CX Models
>> Utilize the real-time analytics capability!
Customer Care Boosting
>> Eliminate the delay issue at the complaint solving stage!
Sample Output & Attributes
- Interactive Dashboards
- Mannual Work Reducement
- Real-time Notification
“In short, INTAGE Vietnam will coordinate with clients to design a CXI platform to manage their customer satisfaction by analyzing scores collected via online surveys. Interactive dashboards help client to deep dive into insights and root causes. Real-time notification helps client to take action towards urgent complaints effectively. Our system can also be customized based on client’s needs and preferences. We believe the system is a great help to reduce our client’s manual workload in every stage.”