{"id":56195,"date":"2026-10-12T02:17:20","date_gmt":"2026-10-12T02:17:20","guid":{"rendered":"https:\/\/intage.com.vn\/xay-dung-chatbot-khao-sat-tu-dong-tren-website-va-messenger\/"},"modified":"2026-10-12T02:17:26","modified_gmt":"2026-10-12T02:17:26","slug":"xay-dung-chatbot-khao-sat-tu-dong-tren-website-va-messenger","status":"publish","type":"post","link":"https:\/\/intage.com.vn\/vi\/xay-dung-chatbot-khao-sat-tu-dong-tren-website-va-messenger\/","title":{"rendered":"X\u00e2y d\u1ef1ng Chatbot Kh\u1ea3o s\u00e1t T\u1ef1 \u0111\u1ed9ng tr\u00ean Website v\u00e0 Messenger"},"content":{"rendered":"<h1>X\u00e2y d\u1ef1ng Chatbot Kh\u1ea3o s\u00e1t T\u1ef1 \u0111\u1ed9ng tr\u00ean Website v\u00e0 Messenger<\/h1>\n<p>Ng\u00e0y nay, vi\u1ec7c \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 v\u00e0o quy tr\u00ecnh kinh doanh kh\u00f4ng c\u00f2n l\u00e0 \u0111i\u1ec1u xa l\u1ea1. Trong s\u1ed1 \u0111\u00f3, <strong>chatbot kh\u1ea3o s\u00e1t t\u1ef1 \u0111\u1ed9ng<\/strong> n\u1ed5i l\u00ean nh\u01b0 m\u1ed9t c\u00f4ng c\u1ee5 h\u1eefu \u00edch, kh\u00f4ng nh\u1eefng gi\u00fap doanh nghi\u1ec7p thu th\u1eadp \u00fd ki\u1ebfn kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch nhanh ch\u00f3ng m\u00e0 c\u00f2n c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng tr\u00ean c\u00e1c n\u1ec1n t\u1ea3ng nh\u01b0 website v\u00e0 messenger.<\/p>\n<h2>T\u1ea1i sao N\u00ean S\u1eed d\u1ee5ng Chatbot Kh\u1ea3o s\u00e1t T\u1ef1 \u0111\u1ed9ng?<\/h2>\n<p>Vi\u1ec7c <strong>x\u00e2y d\u1ef1ng chatbot kh\u1ea3o s\u00e1t t\u1ef1 \u0111\u1ed9ng<\/strong> mang l\u1ea1i nhi\u1ec1u l\u1ee3i \u00edch thi\u1ebft th\u1ef1c cho doanh nghi\u1ec7p. \u0110\u1ea7u ti\u00ean, n\u00f3 gi\u00fap <strong>t\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh thu th\u1eadp \u00fd ki\u1ebfn kh\u00e1ch h\u00e0ng<\/strong>, t\u1eeb \u0111\u00f3 ti\u1ebft ki\u1ec7m th\u1eddi gian v\u00e0 ngu\u1ed3n l\u1ef1c cho doanh nghi\u1ec7p. Ng\u01b0\u1eddi d\u00f9ng kh\u00f4ng c\u00f2n ph\u1ea3i \u0111i\u1ec1n v\u00e0o c\u00e1c bi\u1ec3u m\u1eabu d\u00e0i d\u00f2ng, m\u00e0 c\u00f3 th\u1ec3 t\u01b0\u01a1ng t\u00e1c tr\u1ef1c ti\u1ebfp v\u1edbi chatbot m\u1ed9t c\u00e1ch nhanh ch\u00f3ng v\u00e0 thu\u1eadn ti\u1ec7n.<\/p>\n<p>Ngo\u00e0i ra, <strong>chatbot kh\u1ea3o s\u00e1t t\u1ef1 \u0111\u1ed9ng<\/strong> c\u00f2n c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng v\u00e0 t\u0103ng <strong>t\u01b0\u01a1ng t\u00e1c<\/strong> gi\u1eefa kh\u00e1ch h\u00e0ng v\u00e0 th\u01b0\u01a1ng hi\u1ec7u. V\u1edbi kh\u1ea3 n\u0103ng ph\u1ea3n h\u1ed3i nhanh ch\u00f3ng, kh\u00e1ch h\u00e0ng s\u1ebd c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c quan t\u00e2m h\u01a1n v\u00e0 c\u00f3 xu h\u01b0\u1edbng tham gia kh\u1ea3o s\u00e1t nhi\u1ec1u h\u01a1n. Nh\u1edd \u0111i\u1ec1u n\u00e0y, t\u1ef7 l\u1ec7 ph\u1ea3n h\u1ed3i c\u0169ng cao h\u01a1n \u0111\u00e1ng k\u1ec3.<\/p>\n<h2>C\u00e1c Lo\u1ea1i Chatbot Th\u01b0\u1eddng D\u00f9ng cho Kh\u1ea3o s\u00e1t<\/h2>\n<ul>\n<li><strong>Chatbot tr\u00ean Website:<\/strong> th\u01b0\u1eddng \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p v\u00e0o c\u00e1c trang web \u0111\u1ec3 thu th\u1eadp \u00fd ki\u1ebfn ngay khi kh\u00e1ch h\u00e0ng \u0111ang kh\u00e1m ph\u00e1 s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5.<\/li>\n<li><strong>Chatbot tr\u00ean Messenger:<\/strong> cho ph\u00e9p doanh nghi\u1ec7p t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng qua n\u1ec1n t\u1ea3ng nh\u1eafn tin n\u1ed5i ti\u1ebfng, t\u1ea1o n\u00ean tr\u1ea3i nghi\u1ec7m g\u1ea7n g\u0169i v\u00e0 th\u00e2n thi\u1ec7n.<\/li>\n<\/ul>\n<p>M\u1ed7i lo\u1ea1i chatbot \u0111\u1ec1u c\u00f3 nh\u1eefng \u01b0u nh\u01b0\u1ee3c \u0111i\u1ec3m ri\u00eang, nh\u01b0ng c\u1ea3 hai \u0111\u1ec1u g\u00f3p ph\u1ea7n v\u00e0o vi\u1ec7c n\u00e2ng cao hi\u1ec7u qu\u1ea3 kh\u1ea3o s\u00e1t.<\/p>\n<h2>Quy Tr\u00ecnh X\u00e2y d\u1ef1ng Chatbot Kh\u1ea3o s\u00e1t T\u1ef1 \u0111\u1ed9ng<\/h2>\n<p>\u0110\u1ec3 <strong>x\u00e2y d\u1ef1ng chatbot kh\u1ea3o s\u00e1t t\u1ef1 \u0111\u1ed9ng<\/strong> hi\u1ec7u qu\u1ea3, doanh nghi\u1ec7p c\u1ea7n th\u1ef1c hi\u1ec7n theo m\u1ed9t quy tr\u00ecnh r\u00f5 r\u00e0ng:<\/p>\n<ol>\n<li><strong>L\u00ean k\u1ebf ho\u1ea1ch k\u1ecbch b\u1ea3n kh\u1ea3o s\u00e1t:<\/strong> x\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau kh\u1ea3o s\u00e1t v\u00e0 c\u00e1c c\u00e2u h\u1ecfi c\u1ea7n thi\u1ebft \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau \u0111\u00f3.<\/li>\n<li><strong>Thi\u1ebft k\u1ebf c\u00e2u h\u1ecfi chatbot:<\/strong> s\u1eed d\u1ee5ng ng\u00f4n ng\u1eef \u0111\u01a1n gi\u1ea3n v\u00e0 d\u1ec5 hi\u1ec3u, t\u1eadp trung v\u00e0o vi\u1ec7c gi\u00fap kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y tho\u1ea3i m\u00e1i khi tr\u1ea3 l\u1eddi.<\/li>\n<li><strong>T\u00edch h\u1ee3p chatbot v\u00e0o website v\u00e0 messenger:<\/strong> \u0111\u1ea3m b\u1ea3o qu\u00e1 tr\u00ecnh t\u00edch h\u1ee3p di\u1ec5n ra m\u01b0\u1ee3t m\u00e0 v\u00e0 h\u1ecfi ph\u1ea3n h\u1ed3i v\u1ec1 tr\u1ea3i nghi\u1ec7m s\u1eed d\u1ee5ng.<\/li>\n<li><strong>Ki\u1ec3m th\u1eed v\u00e0 t\u1ed1i \u01b0u chatbot:<\/strong> th\u1ef1c hi\u1ec7n c\u00e1c b\u00e0i ki\u1ec3m tra tr\u01b0\u1edbc khi ch\u00ednh th\u1ee9c ra m\u1eaft, \u0111i\u1ec1u ch\u1ec9nh c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh v\u00e0 t\u1ed1i \u01b0u c\u1ea5u tr\u00fac \u0111\u1ec3 t\u0103ng hi\u1ec7u qu\u1ea3.<\/li>\n<\/ol>\n<h2>C\u00e1c C\u00f4ng C\u1ee5 H\u1ed7 tr\u1ee3 X\u00e2y d\u1ef1ng Chatbot Kh\u1ea3o s\u00e1t<\/h2>\n<p>C\u00f3 nhi\u1ec1u c\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3 x\u00e2y d\u1ef1ng <strong>chatbot kh\u1ea3o s\u00e1t t\u1ef1 \u0111\u1ed9ng<\/strong> tr\u00ean th\u1ecb tr\u01b0\u1eddng hi\u1ec7n nay. M\u1ed9t s\u1ed1 c\u00e1i t\u00ean n\u1ed5i b\u1eadt nh\u01b0:<\/p>\n<ul>\n<li><strong>ManyChat:<\/strong> cho ph\u00e9p ng\u01b0\u1eddi d\u00f9ng d\u1ec5 d\u00e0ng x\u00e2y d\u1ef1ng chatbot cho Facebook Messenger v\u1edbi nhi\u1ec1u t\u00ednh n\u0103ng t\u00f9y ch\u1ec9nh.<\/li>\n<li><strong>Chatfuel:<\/strong> l\u00e0 c\u00f4ng c\u1ee5 m\u1ea1nh m\u1ebd d\u00e0nh cho nh\u1eefng ai m\u1edbi b\u1eaft \u0111\u1ea7u t\u00ecm hi\u1ec3u v\u1ec1 chatbot.<\/li>\n<li><strong>Tidio:<\/strong> k\u1ebft h\u1ee3p chat v\u00e0 chatbot cho website, gi\u00fap t\u0103ng c\u01b0\u1eddng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3.<\/li>\n<li><strong>BotStar:<\/strong> gi\u00fap ng\u01b0\u1eddi d\u00f9ng t\u1ea1o ra c\u00e1c k\u1ecbch b\u1ea3n chatbot \u0111\u1eb9p m\u1eaft v\u00e0 d\u1ec5 s\u1eed d\u1ee5ng.<\/li>\n<\/ul>\n<p>M\u1ed7i c\u00f4ng c\u1ee5 \u0111\u1ec1u c\u00f3 nh\u1eefng t\u00ednh n\u0103ng n\u1ed5i b\u1eadt h\u1ed7 tr\u1ee3 trong vi\u1ec7c t\u1ea1o ra chatbot kh\u1ea3o s\u00e1t t\u1ef1 \u0111\u1ed9ng, gi\u00fap doanh nghi\u1ec7p \u0111\u1ea1t hi\u1ec7u qu\u1ea3 t\u1ed1i \u0111a.<\/p>\n<h2>C\u00e1ch T\u00edch h\u1ee3p Chatbot Kh\u1ea3o s\u00e1t tr\u00ean Website v\u00e0 Messenger<\/h2>\n<p>T\u00edch h\u1ee3p <strong>chatbot kh\u1ea3o s\u00e1t<\/strong> v\u00e0o website v\u00e0 messenger l\u00e0 b\u01b0\u1edbc quan tr\u1ecdng \u0111\u1ec3 b\u1eaft \u0111\u1ea7u thu th\u1eadp d\u1eef li\u1ec7u. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 h\u01b0\u1edbng d\u1eabn chi ti\u1ebft:<\/p>\n<ol>\n<li><strong>T\u00edch h\u1ee3p chatbot tr\u00ean website:<\/strong> x\u00e1c \u0111\u1ecbnh v\u1ecb tr\u00ed hi\u1ec3n th\u1ecb tr\u00ean trang web v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c b\u01b0\u1edbc c\u1ea5u h\u00ecnh t\u1eeb ph\u00eda nh\u00e0 cung c\u1ea5p c\u00f4ng c\u1ee5 chatbot c\u1ee7a b\u1ea1n.<\/li>\n<li><strong>T\u00edch h\u1ee3p chatbot tr\u00ean Facebook Messenger:<\/strong> k\u1ebft n\u1ed1i t\u00e0i kho\u1ea3n Facebook v\u1edbi c\u00f4ng c\u1ee5 t\u1ea1o chatbot, sau \u0111\u00f3 thi\u1ebft l\u1eadp khung chat v\u00e0 kh\u1edfi \u0111\u1ed9ng n\u00f3.<\/li>\n<li><strong>C\u00e1c l\u01b0u \u00fd khi t\u00edch h\u1ee3p:<\/strong> ki\u1ec3m tra t\u00ednh t\u01b0\u01a1ng th\u00edch c\u1ee7a chatbot v\u1edbi c\u00e1c thi\u1ebft b\u1ecb kh\u00e1c nhau v\u00e0 \u0111\u1ea3m b\u1ea3o r\u1eb1ng ng\u01b0\u1eddi d\u00f9ng c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng truy c\u1eadp v\u00e0o chatbot.<\/li>\n<\/ol>\n<p>Vi\u1ec7c t\u00edch h\u1ee3p s\u1ebd gi\u00fap doanh nghi\u1ec7p hi\u1ec7n di\u1ec7n g\u1ea7n g\u0169i h\u01a1n v\u1edbi kh\u00e1ch h\u00e0ng qua nhi\u1ec1u k\u00eanh kh\u00e1c nhau.<\/p>\n<h2>B\u00ed quy\u1ebft T\u1ed1i \u01b0u Chatbot Kh\u1ea3o s\u00e1t \u0110\u1ec3 N\u00e2ng Cao T\u1ef7 l\u1ec7 Ph\u1ea3n h\u1ed3i<\/h2>\n<p>\u0110\u1ec3 t\u1ed1i \u01b0u h\u00f3a <strong>chatbot kh\u1ea3o s\u00e1t<\/strong>, c\u00e1c doanh nghi\u1ec7p c\u1ea7n ch\u00fa \u00fd \u0111\u1ebfn c\u00e1c y\u1ebfu t\u1ed1 sau:<\/p>\n<ul>\n<li><strong>S\u1eed d\u1ee5ng ng\u00f4n ng\u1eef th\u00e2n thi\u1ec7n:<\/strong> gi\u00fap kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y tho\u1ea3i m\u00e1i h\u01a1n khi giao ti\u1ebfp.<\/li>\n<li><strong>Thi\u1ebft k\u1ebf k\u1ecbch b\u1ea3n kh\u1ea3o s\u00e1t h\u1ea5p d\u1eabn:<\/strong> \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c c\u00e2u h\u1ecfi s\u1ebd thu h\u00fat s\u1ef1 ch\u00fa \u00fd c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n<li><strong>S\u1eed d\u1ee5ng t\u00ednh n\u0103ng nh\u1eafc nh\u1edf t\u1ef1 \u0111\u1ed9ng:<\/strong> gi\u00fap kh\u00e1ch h\u00e0ng kh\u00f4ng qu\u00ean tham gia kh\u1ea3o s\u00e1t.<\/li>\n<li><strong>Ph\u00e2n t\u00edch d\u1eef li\u1ec7u kh\u1ea3o s\u00e1t v\u00e0 c\u1ea3i ti\u1ebfn chatbot:<\/strong> th\u01b0\u1eddng xuy\u00ean xem x\u00e9t c\u00e1c ph\u1ea3n h\u1ed3i \u0111\u1ec3 \u0111i\u1ec1u ch\u1ec9nh v\u00e0 t\u1ed1i \u01b0u chatbot cho nh\u1eefng l\u1ea7n kh\u1ea3o s\u00e1t sau.<\/li>\n<\/ul>\n<h2>Case Study: V\u00ed d\u1ee5 v\u1ec1 Chatbot Kh\u1ea3o s\u00e1t T\u1ef1 \u0111\u1ed9ng Th\u00e0nh c\u00f4ng<\/h2>\n<p>C\u00f3 nhi\u1ec1u doanh nghi\u1ec7p \u0111\u00e3 \u1ee9ng d\u1ee5ng <strong>chatbot kh\u1ea3o s\u00e1t t\u1ef1 \u0111\u1ed9ng<\/strong> th\u00e0nh c\u00f4ng. M\u1ed9t s\u1ed1 v\u00ed d\u1ee5 ti\u00eau bi\u1ec3u:<\/p>\n<ul>\n<li>M\u1ed9t c\u1eeda h\u00e0ng \u0111i\u1ec7n t\u1eed \u0111\u00e3 s\u1eed d\u1ee5ng chatbot \u0111\u1ec3 thu th\u1eadp \u00fd ki\u1ebfn kh\u00e1ch h\u00e0ng sau khi mua h\u00e0ng, t\u1eeb \u0111\u00f3 c\u1ea3i ti\u1ebfn d\u1ecbch v\u1ee5 giao h\u00e0ng v\u00e0 m\u1edf r\u1ed9ng ch\u00ednh s\u00e1ch b\u1ea3o h\u00e0nh.<\/li>\n<li>C\u00e1c doanh nghi\u1ec7p F&#038;B th\u1ef1c hi\u1ec7n kh\u1ea3o s\u00e1t \u00fd ki\u1ebfn kh\u00e1ch h\u00e0ng v\u1ec1 th\u1ef1c \u0111\u01a1n m\u1edbi v\u00e0 nh\u1eadn ph\u1ea3n h\u1ed3i t\u00edch c\u1ef1c, d\u1eabn \u0111\u1ebfn vi\u1ec7c \u0111i\u1ec1u ch\u1ec9nh menu ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n<\/ul>\n<p>C\u00e1c tr\u01b0\u1eddng h\u1ee3p th\u1ef1c t\u1ebf n\u00e0y cho th\u1ea5y, vi\u1ec7c <strong>x\u00e2y d\u1ef1ng chatbot kh\u1ea3o s\u00e1t t\u1ef1 \u0111\u1ed9ng<\/strong> kh\u00f4ng ch\u1ec9 c\u1ea7n c\u00f3 c\u00f4ng ngh\u1ec7 m\u00e0 c\u00f2n ph\u1ee5 thu\u1ed9c v\u00e0o c\u00e1ch th\u1ee9c tri\u1ec3n khai v\u00e0 t\u1ed1i \u01b0u h\u00f3a d\u1eef li\u1ec7u thu th\u1eadp \u0111\u01b0\u1ee3c.<\/p>\n<h2>K\u1ebft Lu\u1eadn v\u00e0 L\u1eddi Khuy\u00ean Khi X\u00e2y d\u1ef1ng Chatbot Kh\u1ea3o s\u00e1t T\u1ef1 \u0111\u1ed9ng<\/h2>\n<p>T\u1ed5ng k\u1ebft l\u1ea1i, <strong>x\u00e2y d\u1ef1ng chatbot kh\u1ea3o s\u00e1t t\u1ef1 \u0111\u1ed9ng<\/strong> kh\u00f4ng ch\u1ec9 mang \u0111\u1ebfn l\u1ee3i \u00edch to l\u1edbn cho doanh nghi\u1ec7p trong vi\u1ec7c thu th\u1eadp \u00fd ki\u1ebfn kh\u00e1ch h\u00e0ng m\u00e0 c\u00f2n th\u00fac \u0111\u1ea9y m\u1ee9c \u0111\u1ed9 t\u01b0\u01a1ng t\u00e1c gi\u1eefa kh\u00e1ch h\u00e0ng v\u00e0 th\u01b0\u01a1ng hi\u1ec7u.&nbsp;H\u00e3y ti\u1ebfn h\u00e0nh theo quy tr\u00ecnh \u0111\u00e3 n\u00eau, l\u1ef1a ch\u1ecdn c\u00f4ng c\u1ee5 ph\u00f9 h\u1ee3p, v\u00e0 ch\u0103m s\u00f3c chatbot m\u1ed9t c\u00e1ch \u0111\u1ec1u \u0111\u1eb7n \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 t\u1ed1i \u01b0u nh\u1ea5t tr\u00ean c\u1ea3 website v\u00e0 messenger.<\/p>\n<p> Li\u00ean h\u1ec7 v\u1edbi ch\u00fang t\u00f4i ngay h\u00f4m nay \u0111\u1ec3 \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n nghi\u00ean c\u1ee9u!<br \/>\n<\/br>Intage Vietnam: Gi\u1ea3i ph\u00e1p nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng to\u00e0n di\u1ec7n v\u00e0 hi\u1ec7u qu\u1ea3 cho doanh nghi\u1ec7p.<br \/>\n<\/br>\ud83d\udcde (+8428) 3820 5558<br \/>\n<\/br>\ud83c\udf10 https:\/\/intage.com.vn\/<br \/>\n<\/br>\ud83c\udfe2 1st floor, Citilight Tower, 45 Vo Thi Sau St., Tan Dinh Ward, HCMC<\/p>\n\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-right kksr-valign-bottom\"\n    data-payload='{&quot;align&quot;:&quot;right&quot;,&quot;id&quot;:&quot;56195&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;bottom&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;0&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;0&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;5&quot;,&quot;greet&quot;:&quot;Rate this post&quot;,&quot;legend&quot;:&quot;0\\\/5 - (0 votes)&quot;,&quot;size&quot;:&quot;24&quot;,&quot;title&quot;:&quot;X\u00e2y d\u1ef1ng Chatbot Kh\u1ea3o s\u00e1t T\u1ef1 \u0111\u1ed9ng tr\u00ean Website v\u00e0 Messenger&quot;,&quot;width&quot;:&quot;0&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best} - ({count} {votes})&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 0px;\">\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 19.2px;\">\n            <span class=\"kksr-muted\">Rate this post<\/span>\n    <\/div>\n    <\/div>\n","protected":false},"excerpt":{"rendered":"<p>X\u00e2y d\u1ef1ng Chatbot Kh\u1ea3o s\u00e1t T\u1ef1 \u0111\u1ed9ng tr\u00ean Website v\u00e0 Messenger Ng\u00e0y nay, vi\u1ec7c \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 v\u00e0o quy tr\u00ecnh kinh doanh kh\u00f4ng c\u00f2n l\u00e0 \u0111i\u1ec1u xa l\u1ea1. Trong s\u1ed1 \u0111\u00f3, chatbot kh\u1ea3o s\u00e1t t\u1ef1 \u0111\u1ed9ng n\u1ed5i l\u00ean nh\u01b0 m\u1ed9t c\u00f4ng c\u1ee5 h\u1eefu \u00edch, kh\u00f4ng nh\u1eefng gi\u00fap doanh nghi\u1ec7p thu th\u1eadp \u00fd ki\u1ebfn kh\u00e1ch [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":56193,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"rank_math_title":"X\u00e2y d\u1ef1ng Chatbot Kh\u1ea3o s\u00e1t T\u1ef1 \u0111\u1ed9ng tr\u00ean Website v\u00e0 Messenger","rank_math_description":"X\u00e2y d\u1ef1ng chatbot kh\u1ea3o s\u00e1t t\u1ef1 \u0111\u1ed9ng gi\u00fap c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng qua website v\u00e0 messenger, t\u0103ng t\u1ef7 l\u1ec7 ph\u1ea3n h\u1ed3i hi\u1ec7u qu\u1ea3.","rank_math_focus_keyword":"x\u00e2y d\u1ef1ng chatbot","footnotes":""},"categories":[1118,1113],"tags":[],"class_list":["post-56195","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-intage-vn","category-tin-tuc-moi"],"wpml_current_locale":"vi_VN","wpml_translations":[],"_links":{"self":[{"href":"https:\/\/intage.com.vn\/vi\/wp-json\/wp\/v2\/posts\/56195","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/intage.com.vn\/vi\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/intage.com.vn\/vi\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/intage.com.vn\/vi\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/intage.com.vn\/vi\/wp-json\/wp\/v2\/comments?post=56195"}],"version-history":[{"count":2,"href":"https:\/\/intage.com.vn\/vi\/wp-json\/wp\/v2\/posts\/56195\/revisions"}],"predecessor-version":[{"id":56197,"href":"https:\/\/intage.com.vn\/vi\/wp-json\/wp\/v2\/posts\/56195\/revisions\/56197"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/intage.com.vn\/vi\/wp-json\/wp\/v2\/media\/56193"}],"wp:attachment":[{"href":"https:\/\/intage.com.vn\/vi\/wp-json\/wp\/v2\/media?parent=56195"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/intage.com.vn\/vi\/wp-json\/wp\/v2\/categories?post=56195"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/intage.com.vn\/vi\/wp-json\/wp\/v2\/tags?post=56195"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}