{"id":34949,"date":"2023-11-21T08:04:41","date_gmt":"2023-11-21T08:04:41","guid":{"rendered":"https:\/\/intage.com.vn\/?p=34949"},"modified":"2026-10-14T08:52:59","modified_gmt":"2026-10-14T08:52:59","slug":"khach-hang-danh-gia-ve-vietinsight","status":"publish","type":"post","link":"https:\/\/intage.com.vn\/vi\/khach-hang-danh-gia-ve-vietinsight\/","title":{"rendered":"Kh\u00e1ch h\u00e0ng \u0111\u00e1nh"},"content":{"rendered":"<h1>Kh\u00e1ch h\u00e0ng \u0111\u00e1nh<\/h1>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" data-codex-sitewide-image=\"1\" src=\"https:\/\/intage.com.vn\/wp-content\/uploads\/2023\/11\/marketing-research.jpg\" alt=\"Nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng v\u00e0 ph\u00e2n t\u00edch insight ng\u01b0\u1eddi ti\u00eau d\u00f9ng\" \/><\/figure>\n<p>Kh\u00e1ch h\u00e0ng \u0111\u00e1nh l\u00e0 m\u1ed9t t\u00edn hi\u1ec7u th\u1ecb tr\u01b0\u1eddng c\u1ea7n \u0111\u01b0\u1ee3c \u0111\u1ecdc trong b\u1ed1i c\u1ea3nh h\u00e0nh vi ng\u01b0\u1eddi ti\u00eau d\u00f9ng, k\u00eanh mua s\u1eafm v\u00e0 quy\u1ebft \u0111\u1ecbnh kinh doanh t\u1ea1i Vi\u1ec7t Nam. Gi\u00e1 tr\u1ecb c\u1ee7a b\u00e0i vi\u1ebft kh\u00f4ng n\u1eb1m \u1edf ti\u00eau \u0111\u1ec1 ng\u1eafn, m\u00e0 \u1edf c\u00e1ch doanh nghi\u1ec7p bi\u1ebfn t\u00edn hi\u1ec7u n\u00e0y th\u00e0nh c\u00e2u h\u1ecfi nghi\u00ean c\u1ee9u r\u00f5 r\u00e0ng.<\/p>\n<p>C\u00e2u tr\u1ea3 l\u1eddi ch\u00ednh l\u00e0: ch\u1ee7 \u0111\u1ec1 n\u00e0y \u0111\u00e1ng quan t\u00e2m khi n\u00f3 gi\u00fap doanh nghi\u1ec7p hi\u1ec3u ng\u01b0\u1eddi ti\u00eau d\u00f9ng \u0111ang thay \u0111\u1ed5i ra sao, nh\u00f3m n\u00e0o thay \u0111\u1ed5i m\u1ea1nh nh\u1ea5t v\u00e0 quy\u1ebft \u0111\u1ecbnh n\u00e0o n\u00ean \u0111\u01b0\u1ee3c ki\u1ec3m ch\u1ee9ng b\u1eb1ng d\u1eef li\u1ec7u tr\u01b0\u1edbc khi tri\u1ec3n khai.<\/p>\n<p>Ghi ch\u00fa ban \u0111\u1ea7u \u0111\u1ec1 c\u1eadp ng\u1eafn g\u1ecdn: Kh\u00e1ch h\u00e0ng \u0111\u00e1nh <\/p>\n<p> Kh\u00e1ch h\u00e0ng \u0111\u00e1nh l\u00e0 m\u1ed9t t\u00edn hi\u1ec7u th\u1ecb tr\u01b0\u1eddng c\u1ea7n \u0111\u01b0\u1ee3c \u0111\u1ecdc trong b\u1ed1i c\u1ea3nh h\u00e0nh vi ng\u01b0\u1eddi ti\u00eau d\u00f9ng, k\u00eanh mua s\u1eafm v\u00e0 quy\u1ebft \u0111\u1ecbnh kinh doanh t\u1ea1i Vi\u1ec7t Nam. Gi\u00e1 tr\u1ecb c\u1ee7a b\u00e0i vi\u1ebft kh\u00f4ng n\u1eb1m \u1edf ti\u00eau \u0111\u1ec1 ng\u1eafn, m\u00e0 \u1edf c\u00e1ch doanh nghi\u1ec7p. Ph\u1ea7n d\u01b0\u1edbi b\u1ed5 sung b\u1ed1i c\u1ea3nh \u0111\u1ec3 ng\u01b0\u1eddi \u0111\u1ecdc, Google v\u00e0 h\u1ec7 th\u1ed1ng AI hi\u1ec3u r\u00f5 gi\u00e1 tr\u1ecb c\u1ee7a b\u00e0i vi\u1ebft h\u01a1n.<\/p>\n<h2>\u00dd ngh\u0129a \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p<\/h2>\n<p>M\u1ed9t t\u00edn hi\u1ec7u v\u1ec1 ti\u00eau d\u00f9ng, b\u00e1n l\u1ebb, th\u01b0\u01a1ng hi\u1ec7u ho\u1eb7c s\u1ea3n ph\u1ea9m c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn k\u1ebf ho\u1ea1ch s\u1ea3n ph\u1ea9m, th\u00f4ng \u0111i\u1ec7p truy\u1ec1n th\u00f4ng, gi\u00e1 b\u00e1n, khuy\u1ebfn m\u00e3i v\u00e0 k\u00eanh ph\u00e2n ph\u1ed1i. Tuy nhi\u00ean, c\u00f9ng m\u1ed9t t\u00edn hi\u1ec7u c\u00f3 th\u1ec3 kh\u00e1c nhau theo khu v\u1ef1c, \u0111\u1ed9 tu\u1ed5i, thu nh\u1eadp, d\u1ecbp mua s\u1eafm v\u00e0 k\u00eanh mua h\u00e0ng.<\/p>\n<p>V\u00ec v\u1eady, doanh nghi\u1ec7p kh\u00f4ng n\u00ean ch\u1ec9 d\u1ef1a v\u00e0o m\u1ed9t quan s\u00e1t ng\u1eafn. \u0110i\u1ec1u quan tr\u1ecdng l\u00e0 x\u00e1c \u0111\u1ecbnh t\u00edn hi\u1ec7u \u0111\u00f3 \u0111\u1ebfn t\u1eeb \u0111\u00e2u, c\u00f3 \u0111\u1ea1i di\u1ec7n cho nh\u00f3m kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau hay kh\u00f4ng, v\u00e0 c\u00f3 \u0111\u1ee7 m\u1ea1nh \u0111\u1ec3 t\u1ea1o th\u00e0nh h\u00e0nh \u0111\u1ed9ng kinh doanh hay kh\u00f4ng.<\/p>\n<h2>C\u00e2u h\u1ecfi nghi\u00ean c\u1ee9u c\u1ea7n l\u00e0m r\u00f5<\/h2>\n<ul>\n<li>Nh\u00f3m ng\u01b0\u1eddi ti\u00eau d\u00f9ng n\u00e0o li\u00ean quan nhi\u1ec1u nh\u1ea5t \u0111\u1ebfn ch\u1ee7 \u0111\u1ec1 n\u00e0y?<\/li>\n<li>H\u00e0nh vi n\u00e0y xu\u1ea5t hi\u1ec7n trong mua h\u00e0ng th\u1ef1c t\u1ebf, kh\u1ea3o s\u00e1t, t\u00ecm ki\u1ebfm hay th\u1ea3o lu\u1eadn truy\u1ec1n th\u00f4ng?<\/li>\n<li>K\u00eanh n\u00e0o b\u1ecb \u1ea3nh h\u01b0\u1edfng nhi\u1ec1u nh\u1ea5t: si\u00eau th\u1ecb, c\u1eeda h\u00e0ng truy\u1ec1n th\u1ed1ng, th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed, social commerce hay d\u1ecbch v\u1ee5 tr\u1ef1c ti\u1ebfp?<\/li>\n<li>Doanh nghi\u1ec7p s\u1ebd d\u00f9ng insight n\u00e0y cho quy\u1ebft \u0111\u1ecbnh n\u00e0o: s\u1ea3n ph\u1ea9m, gi\u00e1, th\u00f4ng \u0111i\u1ec7p, khuy\u1ebfn m\u00e3i hay ph\u00e2n ph\u1ed1i?<\/li>\n<li>D\u1eef li\u1ec7u n\u00e0o c\u1ea7n c\u00f3 \u0111\u1ec3 x\u00e1c nh\u1eadn c\u01a1 h\u1ed9i \u0111\u1ee7 l\u1edbn?<\/li>\n<\/ul>\n<h2>C\u00e1ch bi\u1ebfn t\u00edn hi\u1ec7u th\u00e0nh d\u1eef li\u1ec7u h\u00e0nh \u0111\u1ed9ng<\/h2>\n<p>M\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn th\u1ef1c t\u1ebf l\u00e0 k\u1ebft h\u1ee3p nghi\u00ean c\u1ee9u b\u00e0n gi\u1ea5y v\u1edbi kh\u1ea3o s\u00e1t, ph\u1ecfng v\u1ea5n ng\u01b0\u1eddi ti\u00eau d\u00f9ng, ki\u1ec3m tra k\u00eanh b\u00e1n l\u1ebb v\u00e0 d\u1eef li\u1ec7u h\u00e0nh vi khi ph\u00f9 h\u1ee3p. Kh\u1ea3o s\u00e1t gi\u00fap \u0111o m\u1ee9c \u0111\u1ed9 nh\u1eadn bi\u1ebft v\u00e0 \u00fd \u0111\u1ecbnh. Ph\u1ecfng v\u1ea5n gi\u00fap hi\u1ec3u \u0111\u1ed9ng c\u01a1 v\u00e0 r\u00e0o c\u1ea3n. D\u1eef li\u1ec7u mua h\u00e0ng gi\u00fap ki\u1ec3m tra xem h\u00e0nh vi c\u00f3 th\u1eadt s\u1ef1 chuy\u1ec3n th\u00e0nh doanh s\u1ed1 hay kh\u00f4ng.<\/p>\n<p>INTAGE Vi\u1ec7t Nam c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3 <a href=\"https:\/\/intage.com.vn\/vi\/dich-vu-nghien-cuu-thi-truong\/\">d\u1ecbch v\u1ee5 nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng<\/a> \u0111\u1ec3 bi\u1ebfn t\u00edn hi\u1ec7u th\u1ecb tr\u01b0\u1eddng th\u00e0nh c\u00e2u h\u1ecfi nghi\u00ean c\u1ee9u, d\u1eef li\u1ec7u \u0111\u00e1ng tin c\u1eady v\u00e0 khuy\u1ebfn ngh\u1ecb d\u1ec5 h\u00e0nh \u0111\u1ed9ng h\u01a1n.<\/p>\n<h2>Sai l\u1ea7m th\u01b0\u1eddng g\u1eb7p c\u1ea7n tr\u00e1nh<\/h2>\n<p>Sai l\u1ea7m \u0111\u1ea7u ti\u00ean l\u00e0 xem m\u1ed9t ti\u00eau \u0111\u1ec1 ng\u1eafn nh\u01b0 b\u1eb1ng ch\u1ee9ng cho to\u00e0n th\u1ecb tr\u01b0\u1eddng. M\u1ed9t quan s\u00e1t c\u00f3 th\u1ec3 h\u1eefu \u00edch, nh\u01b0ng c\u1ea7n ki\u1ec3m tra l\u1ea1i theo m\u1eabu kh\u1ea3o s\u00e1t, khu v\u1ef1c, th\u1eddi \u0111i\u1ec3m, nh\u00f3m kh\u00e1ch h\u00e0ng v\u00e0 k\u00eanh b\u00e1n h\u00e0ng. Sai l\u1ea7m th\u1ee9 hai l\u00e0 sao ch\u00e9p xu h\u01b0\u1edbng m\u00e0 ch\u01b0a \u0111\u00e1nh gi\u00e1 s\u1ea3n ph\u1ea9m, gi\u00e1, ph\u00e2n ph\u1ed1i v\u00e0 th\u00f4ng \u0111i\u1ec7p c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u c\u00f3 ph\u00f9 h\u1ee3p hay kh\u00f4ng.<\/p>\n<p>Sai l\u1ea7m th\u1ee9 ba l\u00e0 ch\u1ec9 \u0111o m\u1ee9c \u0111\u1ed9 ch\u00fa \u00fd. L\u01b0\u1ee3t t\u00ecm ki\u1ebfm, th\u1ea3o lu\u1eadn truy\u1ec1n th\u00f4ng ho\u1eb7c t\u01b0\u01a1ng t\u00e1c m\u1ea1ng x\u00e3 h\u1ed9i c\u00f3 th\u1ec3 cho th\u1ea5y t\u00edn hi\u1ec7u ban \u0111\u1ea7u, nh\u01b0ng quy\u1ebft \u0111\u1ecbnh kinh doanh v\u1eabn c\u1ea7n d\u1eef li\u1ec7u v\u1ec1 d\u00f9ng th\u1eed, mua l\u1ea1i, s\u1eb5n s\u00e0ng chi tr\u1ea3 v\u00e0 chuy\u1ec3n \u0111\u1ed5i th\u01b0\u01a1ng hi\u1ec7u.<\/p>\n<h2>B\u1ea3ng ki\u1ec3m quy\u1ebft \u0111\u1ecbnh<\/h2>\n<table>\n<thead>\n<tr>\n<th>H\u1ea1ng m\u1ee5c<\/th>\n<th>C\u1ea7n ki\u1ec3m tra<\/th>\n<th>L\u00fd do<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Nh\u00f3m kh\u00e1ch h\u00e0ng<\/td>\n<td>Ai b\u1ecb \u1ea3nh h\u01b0\u1edfng ho\u1eb7c quan t\u00e2m nh\u1ea5t<\/td>\n<td>Tr\u00e1nh k\u1ebft lu\u1eadn qu\u00e1 r\u1ed9ng<\/td>\n<\/tr>\n<tr>\n<td>K\u00eanh<\/td>\n<td>H\u00e0nh vi xu\u1ea5t hi\u1ec7n \u1edf \u0111\u00e2u<\/td>\n<td>H\u1ed7 tr\u1ee3 k\u1ebf ho\u1ea1ch ph\u00e2n ph\u1ed1i v\u00e0 truy\u1ec1n th\u00f4ng<\/td>\n<\/tr>\n<tr>\n<td>\u0110\u1ed9ng c\u01a1<\/td>\n<td>V\u00ec sao ng\u01b0\u1eddi ti\u00eau d\u00f9ng ph\u1ea3n \u1ee9ng<\/td>\n<td>Gi\u00fap \u0111i\u1ec1u ch\u1ec9nh s\u1ea3n ph\u1ea9m v\u00e0 th\u00f4ng \u0111i\u1ec7p<\/td>\n<\/tr>\n<tr>\n<td>H\u00e0nh \u0111\u1ed9ng<\/td>\n<td>Quy\u1ebft \u0111\u1ecbnh n\u00e0o s\u1ebd d\u00f9ng insight<\/td>\n<td>Gi\u1eef nghi\u00ean c\u1ee9u g\u1eafn v\u1edbi k\u1ebft qu\u1ea3 kinh doanh<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>K\u1ebft lu\u1eadn th\u1ef1c t\u1ebf<\/h2>\n<p>Kh\u00e1ch h\u00e0ng \u0111\u00e1nh n\u00ean \u0111\u01b0\u1ee3c xem l\u00e0 \u0111i\u1ec3m b\u1eaft \u0111\u1ea7u cho ph\u00e2n t\u00edch, kh\u00f4ng ph\u1ea3i k\u1ebft lu\u1eadn cu\u1ed1i c\u00f9ng. Khi \u0111\u01b0\u1ee3c \u0111\u1eb7t v\u00e0o \u0111\u00fang b\u1ed1i c\u1ea3nh ng\u01b0\u1eddi ti\u00eau d\u00f9ng, k\u00eanh b\u00e1n h\u00e0ng v\u00e0 m\u1ee5c ti\u00eau kinh doanh, t\u00edn hi\u1ec7u n\u00e0y c\u00f3 th\u1ec3 gi\u00fap doanh nghi\u1ec7p ra quy\u1ebft \u0111\u1ecbnh ch\u1eafc h\u01a1n.<\/p>\n<p>B\u01b0\u1edbc ti\u1ebfp theo n\u00ean l\u00e0 x\u00e1c \u0111\u1ecbnh r\u00f5 quy\u1ebft \u0111\u1ecbnh c\u1ea7n \u0111\u01b0a ra, sau \u0111\u00f3 ch\u1ecdn ph\u01b0\u01a1ng ph\u00e1p nghi\u00ean c\u1ee9u ph\u00f9 h\u1ee3p \u0111\u1ec3 tr\u1ea3 l\u1eddi. C\u00e1ch l\u00e0m n\u00e0y gi\u00fap n\u1ed9i dung c\u00f3 gi\u00e1 tr\u1ecb th\u1ef1c t\u1ebf thay v\u00ec ch\u1ec9 l\u00e0 m\u1ed9t b\u1ea3n t\u00f3m t\u1eaft xu h\u01b0\u1edbng chung chung.<\/p>\n\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-right kksr-valign-bottom\"\n    data-payload='{&quot;align&quot;:&quot;right&quot;,&quot;id&quot;:&quot;34949&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;bottom&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;0&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;0&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;5&quot;,&quot;greet&quot;:&quot;Rate this post&quot;,&quot;legend&quot;:&quot;0\\\/5 - (0 votes)&quot;,&quot;size&quot;:&quot;24&quot;,&quot;title&quot;:&quot;Kh\u00e1ch h\u00e0ng 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style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 19.2px;\">\n            <span class=\"kksr-muted\">Rate this post<\/span>\n    <\/div>\n    <\/div>\n","protected":false},"excerpt":{"rendered":"<p>Kh\u00e1ch h\u00e0ng \u0111\u00e1nh Kh\u00e1ch h\u00e0ng \u0111\u00e1nh l\u00e0 m\u1ed9t t\u00edn hi\u1ec7u th\u1ecb tr\u01b0\u1eddng c\u1ea7n \u0111\u01b0\u1ee3c \u0111\u1ecdc trong b\u1ed1i c\u1ea3nh h\u00e0nh vi ng\u01b0\u1eddi ti\u00eau d\u00f9ng, k\u00eanh mua s\u1eafm v\u00e0 quy\u1ebft \u0111\u1ecbnh kinh doanh 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